Terms and Conditions
Apple Tree Cottage/Gite (the ‘Property’) is offered for holiday rental subject to confirmation by Mr & Mrs Toovey (the ‘Owners’) to the renter (the ‘Client’).
2. Reservations & Payment
Reservations may be agreed by telephone, email or post. The reservation will then be held in the Client’s name for 7 days to allow time for the completed booking form and deposit. (25% of total rent due) to be received by the Owners. Following the receipt of the deposit and booking form the Owners will send the Clients confirmation of the booking and payment.
If the completed booking form and 25% deposit is not received by the Owners within the 7 days, the Owners reserve the right to make the dates available again.
The balance of the total rental charge, along with the Security Deposit (see below) is payable NOT LESS THAN 8 WEEKS BEFORE THE START OF THE RENTAL. If payment is not received by the due date, the Owners have the right to give notice to the Client, that the reservation is to be cancelled. The Client will remain liable to pay the remainder of the balance in full.
Reservations made within 8 weeks of the start of the rental, require full payment to be sent at time of booking.
Payment can be made by sending a cheque drawn against a U.K. bank in G.B. pounds or a French bank in euros. For cheques from any other European or worldwide bank, please add l5 euros to cover encashment fees (please contact the Owners for an exchange rate).
All cheques should be made payable to Miss R Terrell.
We also take credit card payments via ‘PayPal’. This is an account-based system that lets anyone with an email address, securely send /receive online payments using their credit card. www.paypal.co.uk
By sending a payment to the Owners, the Client is indicating that they have read and accepted in full, all the terms and conditions listed.
3. Security Deposit
A refundable security deposit of £l00 will be due on payment of the balance. This amount shall be returned to the Client within l4 days of the rental ending, less any outstanding charges for excess cleaning costs, significant breakages or damage to the Property and it’s contents. This deposit shall not limit the Client’s liability to the Owners.
Any Client cancelling a booking must do so in writing and the following will apply. These are calculated from the date of receipt, by the Owners, of the written cancellation.
More than 8 weeks before the first date of rental full refund given to Client
Within 4 to 8 weeks of the first date of rental 50% of the rental to be paid to Owners
Within 2 to 4 weeks of the first date of rental 75% of the rental to be paid to Owners
Less than 2 weeks before the first date of rental l00% of the rental to be paid to Owners
The Owners will, however, allow deposits to be carried forward against suitable alternative holiday dates if these can be arranged. If the cost of the alternative rental is less, the difference will not be refunded.
The use of the accommodation, grounds, equipment or other amenities in or around the Property, is entirely at the Clients’ own risk. The Owners accept no responsibility for any injury, loss or damage to guests personally, their belongings or vehicles.
Clients are strongly advised to arrange comprehensive travel insurance to include cancellation cover, loss or damage to personal belongings, vehicle breakdown/recovery and public liability etc. Clients are reminded to obtain a European Health Insurance Card (EHIC), formerly known as an E111. You can apply for a European Health Insurance Card online at www.direct.gov.uk/en/Dio11/DoItOnline/DG_4018163 or at any Post Office.
6. Rental Periods
The rental period starts from 3pm on the first day with Property being vacated by 10am on the last day, unless by prior arrangement. This ensures adequate preparation time prior to each Clients’ arrival. The Owners shall not be obliged to offer the accommodation before the stated time of commencement and the Client shall not be entitled to remain after the stated time of departure.
The Client agrees to be a considerate tenant and ensure that all members of their party take good care of the Property and all furniture, fittings and effects are in the same state of repair and condition as at the start of the rental. The Client should also leave the Property and it’s contents in the same clean and tidy condition as at the start of the rental. The Owners will be entitled to make additional charge/charges if this is not the case. (A departure cleaning service is available, please refer to booking form).
Clients are asked not to smoke inside the Property and the Owners express their appreciation for co-operation with this request.
The maximum number of persons using the Property must not exceed those stated at time of booking unless the Owners have given written permission to the contrary.
The Owners regret that pets are not allowed.
Whilst every care has been taken to provide an accurate of the Property, from time to time there may be alterations made. The Client must accept that no refunds are available for such discrepancies.
Gas, electricity and water are included in the rental charge for the Property. However, during the months from October to April inclusive, there is a supplement of £25 to cover extra use of electric heaters. Meters are read at the start and end of each rental period. Refunds may be given during this period at the discretion of the Owners were considered appropriate. Conversely, excessive usage (eg. heaters being left on all day/night) resulting in an exceptional heating cost may result in an appropriate deduction from the Security Deposit.
Quality bedlinen, duvets, pillows, tea towels are provided (please note that beach towels are NOT provided). The bedlinen provided is of a high quality and is washed in a mild detergent suitable for sensitive skin. A set of clean bedlinen and towels will be provided for each week of rental free of charge.
11. Cleaning Products
The Owners request that the Clients do not use their own cleaning products within the Property, as they can detrimentaly affect the efficiency of the drainage system. All necessary cleaning items (fosse friendly) are provided, for use within the property.
The Client should report to the Owners immediately, any loss, damage, breakages or defects within the Property and outside areas. Also of any breakdown of equipment, machinery or appliances within the Property or outside areas. Arrangements for the repair and/or replacement will be made as soon as possible. It must also be accepted by the Client that there may be times when a professional is needed. In such instances the problem may not be rectified immediately. The Owners will, however, do their best to rectify any problems as soon as reasonably possible.
The Owners shall not be liable to the Client:
a) Any temporary defect or stoppage in the supply of any public services to the Property, nor in respect of any equipment, plant, machinery or appliance in the Property or garden.
b) Any loss, damage or injury which is the result of adverse weather conditions, flood, riot, war, strikes or other matters beyond the Owners control.
c) Any loss, damage or inconvenience caused to or suffered by the Client, if the Property shall be destroyed or substantially damaged before the start of the rental period and in any such event the Owners shall, within 14 days of notification to the Client, refund to the Client all sums previously paid in respect of the hire period.
d) Under no circumstances shall the Owners’ liability to the Client exceed the amount paid to the Owners for the rental period.